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If you are having technical problems accessing the course or you cannot find the answer to your question below, please contact ELM Support.
The ELM courses are optimized for computers running Microsoft XP or Mac OS X. The following are ELM-tested browsers:
- IE 6.x or greater (Windows only)
- Firefox 2.x (Windows or Mac)
- Safari 3.x (on Mac only)
The browser should have the default configuration. If you have altered your browser's configuration, you must at least ensure that it accepts "cookies" and has JavaScript enabled. AOL is not a supported browser.
If you have forgotten your password, please call us at 800-689-5095 or click here to have it emailed to your email address on record. If this does not solve your problem, please contact ELM Support. Please do not create a new account if you have already created one, doing so will prompt you to re-start the course.
If you are re-entering the course, make sure to enter your login information under "Returning Users." Usually, login problems occur because of a mismatched username or password. Both of these fields are case sensitive.
If you are trying to enter the course, but are getting an error message that says, "You are not logged in, or your session expired due to inactivity. Please log in." it is likely that you need to change your computer's settings. In order for us to deliver the right coursework to you, your computer must accept "cookies." To change this, please open a browser (Internet Explorer or Netscape Navigator) window:
1. Click on the "Tools" menu at the top, and select "Internet Options..."
2. This will open a window with a number of tabs. Click on the tab that says, "Privacy"
3. Set the privacy level to "Low" (my guess is it is on Medium or High)
1. Click on the "Edit" menu at the top, and select "Preferences"
2. You will see a number of categories on the left side of a window that opens. Double click on "Privacy & Security"
3. Now click on "Cookies" below "Privacy & Security"
4. Click on the option to "Enable all Cookies"
If you are having trouble signing up, verify with your course administrator that you are using the proper sign up URL (this differs for each group). If you continue to experience problems please contact ELM Support.
Please make sure that the address you are using to access the course, matches the address you were provided with, often times the problem is caused by the addition of a "www" to the address. The course website address DOES NOT contain a "www". If you would like to attend the courses and are not affiliated with a hospital, please contact info@elmexchange.com to obtain pricing information.
View the CME section of the course guide to see if your group participates in the CME program and if so for which units.
If you are having trouble logging in, please do not create a new Account, instead, please contact ELM Support. If you do happen to complete tests under 2 different usernames, please contact ELM Support to merge your scores. You should not have to retake any tests.
You will receive credit as soon as you complete the post test for any given unit. At that point, you are given a score which is recorded and made available to your course administrators. Remember to finish your post test in the allotted time frame as indicated on your test.
If you made an error in completing your profile information, please contact ELM Support as outlined above so we can correct your Account.
If you failed both a unit and its supplemental work,
please contact your course administrator or ELM Support to arrange for a retake.
If you failed a unit that has no supplemental work,
please contact your course administrator or ELM Support to arrange for a retake.
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